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Attend the virtual PACT 2020.

October 6 & 13 | 9 am – 1 pm EDT (3 pm – 7 pm CET)
Ready to discover the newest tech innovations that will advance your capabilities and improve your margins? Zebra Technology invites you to sign up for this year’s virtual PACT 2020 conference to hear from leading tech and retail experts about the issues and solutions impacting our industries.

Discover what PACT 2020 has in store.

If you registered, you should have received an email with the password to attend today’s event. If you didn’t receive the email, please reach out to Michele Schwanke at michele.schwanke@zebra.com.

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Guest Speakers

Adrian Beck

Emeritus Professor, University of Leicester, UK

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Over the last 30 years, Professor Beck has become one of the world’s pre-eminent specialists in the field of retail loss prevention. He is currently the academic advisor to the ECR Community Retail Loss Group, with whom he developed the concept of Total Retail Loss, a concept helping businesses understand the overall impact of loss on their organisations. He recently completed ground-breaking studies on losses associated with Self-scan Checkouts and the use of Video Technologies in retailing. Now an Emeritus Professor at the University of Leicester in the UK, he regularly organises and speaks around the world.

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Andrea Weiss

Founding Partner, The O Alliance

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A pioneer in creating a seamless customer experience, Andrea Weiss has extensive expertise in developing high-level business strategy and tactical execution plans for leading retailers and brands. Andrea has held several senior executive positions with dELiA*s Inc., The Limited, Inc., Intimate Brands, Inc., Guess, Inc. and Ann Taylor Stores, Inc. and currently serves on the boards of directors of Red Apple Stores, Cracker Barrel Old Country Store, O’Reilly Auto Parts, and Bed Bath & Beyond.

Tom Bianculli

Chief Technology Officer, Zebra Technologies

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Tom Bianculli is the Chief Technology Officer of Zebra Technologies. His responsibilities include exploring emerging opportunities, coordinating on advanced product development and Internet of Things (IoT) initiatives. Tom’s technology career began at Symbol Technologies, Inc. (acquired by Motorola) in 1994 as part of the data-capture solutions business. He has been granted 20+ patents and is a Zebra Distinguished Innovator and Science Advisory Board associate. Bianculli holds BS and MS degrees in electrical engineering from Polytechnic University, NYU and serves on the board of directors for the School of Engineering at the New York Institute of Technology.

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Yael Cornberg

Senior Manager, Customer Success, Zebra Analytics

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Yael is leading the customer analytics team in Zebra Prescriptive Analytics, who is responsible for processing and translating big data into actions and decisions for our customer. She is a global analytics leader and practitioner, specializing in the Retail & CPG industries. Before joining Zebra, Yael held several senior analytics positions in different retailers globally, including Director of Analytics in VF corporation, Head of Analytics in a large Israel based grocer, and Retail Digital Transformation Leader for Adobe software. Originally from Israel, Yael currently lives in Austin, TX. with her husband and two daughters.

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Pamela Velose

Vice President of Asset Protection/Safety and Operations Process, Belk

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Pamela joined Belk as Vice President of Asset Protection and Safety in April of 2018. Pamela leads Belk’s Asset Protection and Safety teams and programs for the corporation, including Stores, Corporate Office, Distribution Centers and Fulfilment Centers as her Operations Focus is Corporate office and Store’s Operations process. Prior to Belk, Pamela has been in the retail asset protection industry for over 25 years in multiple markets.   Her previous roles over the years include Director of Asset Protection, Director of Investigations, and Regional Vice President of Asset Protection.   Outside of work, Pamela enjoys outdoor activities including spending time with her husband and their two children.

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Paul Norford

Solutions Evangalist and Channel Enablement Facilitor , Zebra Technologies

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Paul is our resident Solutions Evangelist and Channel Enablement Facilitator, super- passionate in helping our customers and partners change the way they do business. Alongside enviable energy levels that inspire action, Paul brings a wealth of industry knowledge, insight, influence, creativity and passion to drive the introduction and adoption of new and innovative enterprise solutions and services to our customers.

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Bill Inzeo

Senior Director, Strategic Analytics, Systems and Support, Walgreens

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Bill Inzeo is the Senior Director, Strategic Analytics, Systems and Support for Walgreens Asset Protection Solutions. In his role, he is responsible for maximizing the profitability of 9,000+ retail locations and is one of the company’s Subject Matter Experts for Total Retail Loss. He is responsible for the AP Solutions Strategic Analytics, High Risk Product Protection, Proactive Front End and Rx Operational Risk and Control, Centralized Online and Brick and Mortar Fraud Monitoring, Systems and Technology, Communication, Training, Administration, and Enterprise Background Check Program. Bill has been with Walgreens for 14 years and is currently a member of the Zebra Technologies Customer Advisory Board and previously served as the Vice-Chair of the RILA (R)Tech Asset Protection Innovation Committee.

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Rob LaCommare

Vice President Asset Protection & Safety, Big Lots

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Robert LaCommare, CFI, is Vice President of Asset Protection & Safety at Big Lots Inc. where he is responsible for asset protection, safety, business continuity and crisis response functions, as well as ecommerce fraud prevention. LaCommare has over 29 years of industry experience and has held leadership positions at Ascena Retail Group, Justice Retail, Limited Too, Structure, and ACO Hardware. LaCommare is active throughout the loss prevention/asset protection community, serving as a member of the NRF and RILA LP/AP Leadership Councils as well as various roles with the LPRC. He holds a Bachelor of Science degree in Criminal Justice from Michigan State University. Robert, his wife and three children reside in New Albany, OH.

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Molly Pollard

Senior Customer Success Analyst, Zebra Analytics

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Molly Pollard is a Senior Customer Success Analyst at Zebra Prescriptive Analytics. She brings 10 years of experience in retail and analytics to helping her clients utilize data to drive actions and decisions.  She has served ZPA clients across various verticals including pharmacy, fashion, cosmetics, grocery and home improvement. Prior to working at Zebra, Molly worked at Clarks shoes and owned her own boutique. She currently lives in Needham, MA with her husband and their daughter.

Seth Hughes

Director of Asset Protection, Health & Safety and Business Continuity, REI

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Seth Hughes leads REI’s Asset Protection, Safety, Business Continuity and Internal Audit strategies. With 27 years in retail, Seth is best known for designing, developing and deploying transformational programs and technology solutions to drive operational excellence and profitability.  Seth has been with REI for three years. Prior to joining the co-op, he led the divisional technology and omni-channel theft and fraud analytics for Walgreens.  Prior experience includes Target’s Retail Operations, Organized Retail Crime and Human Resources divisions.

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Brendan Witcher

VP, Principal Analyst, Forrester

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Brendan serves digital business strategy professionals and is an expert on consumer behavior and technology trends in the commerce engagement space. He is also a noted authority on market developments and vendors that help deliver today’s leading strategies and tactics in digital excellence. He has held multiple leadership positions with Guitar Center and Harry & David, including roles in strategic planning, eCommerce operations, digital marketing, business analytics, customer insights, and CRM. Brendan is sought after for comments and insights by industry media such as Bloomberg, CNBC, NPR, PBS, The Economist, The Wall Street Journal, Time, and USA Today.

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Guy Yehiav

General Manager, Zebra Analytics

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As General Manager of Zebra Analytics, Guy Yehiav is responsible for setting the organic and non-organic growth, leadership strategy, and customer success for the Zebra Analytics business unit. Formerly CEO of Profitect, recently acquired by Zebra Technologies, and a 25-year veteran of the supply chain industry, Guy has held senior leadership positions at Oracle and was previously founder of Demantra US (acquired by Oracle in 2006). Guy holds a Bachelor’s degree in Computer Science & Industrial Management from Shenkar College of Israel and an MBA in Entrepreneurship from Babson College. He currently lives in Wellesley, Mass. with his wife, Maya, and their three daughters.

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Scott Pethuyne

Senior Manager, Industry Solutions, Zebra Analytics

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Scott is a recent addition to Zebra Prescriptive Analytics, working on the Customer Success team. He comes to Zebra with over 12 years of experience in retail Asset Protection, with the majority of that time spent heavily involved in the AP Analytics space. 

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Steve Brown

The Bald Futurist

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Former Futurist and Chief Evangelist at Intel Corporation, Steve Brown is an energetic speaker, author, strategist and advisor with over 30 years of experience in high tech. Steve has been featured on BBC, CNN, Bloomberg TV, ABC News, CBS, and in The Wall Street Journal, Wired Magazine, and many other media outlets. Steve serves a broad spectrum of organizations from small non-profits to Fortune 100s, spanning almost every industrial sector, including manufacturing, transportation, retail, hospitality, government, education, agriculture, healthcare, energy, media and entertainment. Steve holds Bachelor of Science and Master of Engineering degrees in Micro-Electronic Systems Engineering from Manchester University. He lives with his wife in Portland, Oregon.

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Alissa Toci

Asset Protection Manager, The GIANT Company

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Alissa Toci is a District AP Manager for The GIANT Company. A 13+ year veteran of the organization, Alissa leverages her extensive retail experience to mitigate risk, combat fraud and increase compliance across her district.

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Corin Dennison

Global Director Profit Protection, leading German sportswear manufacturer

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With over 27 years experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service. From Global Corporate Investigations Manager for Burberry Ltd, he moved to a leading German Sportswear manufacturer/retailer in 2013 and its Global Director Profit Protection with responsibility for all aspects of retail compliance and profit protection, overseeing a portfolio of 2500 stores. His team has won awards from OSPA and Retail Risk, and Corin was named LP Director of the Year 2019 by Retail Risk. Corin regularly presents as a subject-matter expert on corporate and retail security topics.

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Orianne Massot-Xanthopoulos

Senior Manager, Customer Success, Zebra Analytics

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Orianne’s retail career spans more than twenty years and two countries, having gained experience in luxury-goods of the United States and France. Before joining Zebra, she was an Assistant General Manager for Burberry. Her role had her overseeing training, performance reviews, loss prevention, merchandising, store operations, and other responsibilities. Outside of work, Orianne enjoys going to the beach, playing with her dog, working out, and spending time with her friends and family. She holds a Bachelor of Fine Arts degree in Painting from Montserrat College of Art, as well as additional certificates in French Literature and Classic Theater from Paris-Sorbonne University (now Sorbonne University) of Paris, France. 

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Mark Maney

Senior Manager, Customer Success, Zebra Analytics

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Mark Maney is a Customer Success Manager at Zebra Prescriptive Analytics. In this capacity, he works directly with clients to drive value, ensure successful implementation of the Zebra Prescriptive Analytics solution, and improve the user experience. He is also the lead developer of the solution’s official user-training database. 

Mark studied Managerial Economics, Quantitative Analysis, and Computer Information Systems at Bentley University. He serves his customers by leveraging years of experience in implementing large-scale change, including project management, consulting, and project design.

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James Spencer

Senior Manager of Asset Protection Solutions, Walgreens

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James Spencer has spent 23 years in retail Asset Protection. Beginning his career in the field, he has held positions in several areas of Asset Protection including Supply Chain, Safety, Investigations and Technology. James currently is Sr. Manager of Asset Protection Technology for Walgreens where he leads teams including E-Commerce Fraud, Intelligence as well as the ZPA initiatives.

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Bob Donald

Senior Director, Engineering, Zebra Analytics

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Bob is an experienced Engineering Leader with a demonstrated history of building teams and delivering software products covering analytics, web, enterprise, mobile, software as a service (SaaS), Google Cloud, B2B and B2C.  He oversaw Profitect’s engineering organization and is currently focused on leading the Zebra Prescriptive Analytics team to deliver value for customers. Bob received his Bachelor’s degree in Computer Science at University of Massachusetts, Lowell and his Master’s degree in Computer Science at Boston University. In addition, he currently teaches and facilitates Graduate Computer Science courses at Boston University’s Metropolitan College.

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Eddie Foley

Vice President Asset Protection, Tractor Supply Company

Craig Murray

Regional Manager, Optical HAC, Sam’s Club

Mike Jessee

Vice President Asset Protection, Luxottica

Albert Metuge

Director, Fraud Management and Analytics, Ascena Retail Group

October 6th

* all times listed are Eastern Daylight

Guy Yehiav

Guy Yehiav will give an update on the transformation of the company and solution since our last meeting. He will discuss retail and technology trends, as well as recognize some amazing accomplishments.

Steve Brown

Modern personal computing is about to enter the spatial computing era, which will transform and change how we live. In this fast-moving and inspiring talk, futurist Steve Brown will explain the opportunity to build a better future using prescriptive analytics, sensors, data, AI, blockchain, and other spatial-computing technologies.

Adrian Beck

The concept of Total Retail Loss offers a much more progressive and inclusive approach to understanding how loss impact profits than “shrinkage.” This session will explain why adopting this concept empowers retailers to both recognize the true cost of retail loss and also return value to the bottom line.

Spend a few minutes getting to know your fellow retailers while having some fun and winning some amazing prizes!

Craig Murray – Sam’s Club

By adapting sales practices, store setups and more, Sam’s Club has continued to drive sales while minimizing the risk of customers or employees contracting COVID-19. Join this roundtable led by Craig Murray, Health and Wellness Regional Manager to learn how to drive sales while still ensuring workplace safety and sanitation.

James Spencer – Walgreens

Ever thought of ZPA as a catalyst for innovation? Walgreens Senior Manager of Systems and Technology, Asset Protection Solutions James Spencer has – a philosophy helping his and other teams develop innovative solutions to their challenges. Join this roundtable to learn how you too can drive innovative problem-solving with ZPA.

Eddie Foley – Tractor Supply Company

Asset protection at Tractor Supply Company has changed. A major goal is reducing store visits to those that are absolutely necessary. In this learning session, Eddie Foley, VP of AP at Tractor Supply, will share how his team leverages ZPA and CCTV to get the most out of store visits.

Andrea Weiss – The O Alliance

Many retail professionals find it challenging to communicate upwards – not just to supervisors, but as high as top leadership. Effectively communicating upwards requires putting yourself in leadership’s shoes and understanding their priorities. Andrea Weiss sits on many retailers’ Boards of Directors and will share perspectives of top retail leadership.

Spend a few minutes getting to know your fellow retailers while having some fun and winning some amazing prizes!

Yes, you read right — our first-ever virtual PACT Scavenger Hunt! You and your team will receive some fun challenges and tasks to complete. The faster you complete each one, the more points you earn. At the end of PACT the top two teams will win fabulous prizes!

October 13th

* all times listed are Eastern Daylight

Brendan Witcher

Retailers adopt new technology much slower than consumers come to expect. The good news? You can reset your retail strategy for digital mastery with the operations and people you have today. Brendan Witcher will help attendees shift their focus from company-obsessed to customer-obsessed through digital change and transformation.

Tom Bianculli

Tom Bianculli will offer insights into Zebra Analytics strategy and vision including how the recent acquisiton of Reflexis will benefit and drive results for our customers at the edge.

Spend a few minutes getting to know your fellow retailers while having some fun and winning some amazing prizes!

Albert Metuge

With the increasing focus on ecommerce, Ascena Retail Group has leveraged Zebra Prescriptive Analytics to enhance their fraud prevention. In this learning session, Ascena’s Director of Fraud Management Albert Metuge will share strategies and tactics that helped preserve sales, mitigate risks, and target exploitation of emerging payments.

Alissa Toci

When GIANT adopted the Zebra Prescriptive Analytics Mobile Field Application, its original purpose was an asset protection tool. Today, it’s leveraged across AP and store operations for many data-driven tasks. Alissa Toci, AP Manager, will discuss GIANT’s rapid scale-up of its MFA rollout to include multiple functions and new tools.

Mike Jessee

In this thought-provoking learning session, Luxottica Vice President of Asset Protection Mike Jessee will share how his team uses Zebra Prescriptive Analytics to report upwards and cross-functionally on the true value of the solution. He will share a simple ROI formula incorporating labor hours and the potential/actual returns per pattern/case.

Seth Hughes

In the process of rolling out ZPA, REI’s Store Operations and Asset Protection teams had to work together to protect associates, customers and assets. REI Director of Asset Protection, Health & Safety and Business Continuity Seth Hughes will share how to foster similar partnerships at your organization.

Retailers: Bill Inzeo – Walgreens, Rob LaCommare – Big Lots, Pamela Velose – Belk
Moderator: Adrian Beck – University of Leicester

This informative and insightful panel, moderated by Adrian Beck, will focus on understanding how retailers such as Belk, Big Lots and Walgreens have integrated Total Retail Loss (TRL) into their organizations.

Yael Cornberg

ZPA is compatible with data from Zebra software and hardware solutions. Join Senior Manager of Customer Success Analytics, Yael Cornberg, for a look at the many benefits and significant value of augmenting Zebra products and services with the actionability of ZPA. Examples of patterns, dashboards and use cases will be shared.

Molly Pollard

A key service of ZPA Customer Success is pattern optimization – refining, validating and improving patterns to deliver progressively more value. ZPA Customer Success Analyst Molly Pollard will share the logic behind this incredibly valuable process, including ROI calculations, dashboard configurations, hit rate ratio, and machine learning to enhance performance.

Scott Pethuyne

The investigator’s instinct is that gut feeling that you know what happened and don’t need data to confirm it. But how do we incorporate this intuition into big data and analytical decision-making? Scott Pethuyne of ZPA explores this in the context of a groundbreaking policy change from his AP years.

Orianne Massot-Xanthopoulos & Mark Maney

In these ever-changing times, retailers have had to pivot and leverage their cross-functional teams to maintain high efficiency while battling the challenges of today’s new ecosystem. In this learning session, Orianne Xanthopoulos-Massot and Mark Maney will share how you can do all of the above with the power of ZPA.

Spend a few minutes getting to know your fellow retailers while having some fun and winning some amazing prizes!

Corin Dennison

At many retailers, Asset Protection (AP) is taking on priorities beyond fraud like customer safety and service, increasing sales, and more. Join Corin Dennison, risk leader for a sports-apparel brand, to learn how his team helps their organization thrive in today’s normal.

Bob Donald

Hear from our head of R&D about how Zebra plans to enable retailers to improve their margins even more with new and innovative solutions.

Assets that are Info-PACT.

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